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HOME | FAQS
Frequently Asked Questions
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Where does PenaltyBox.com ship?We ship worldwide! Whether you’re in the U.S., Canada, Europe, or anywhere else, we’re proud to serve hockey families across the globe.
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How long does shipping take?Shipping times vary depending on your location. For domestic orders, delivery typically takes 5-7 business days. International orders may take 7-14 business days. You’ll receive a tracking number once your order ships so you can follow its journey.
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Do you offer free shipping?Yes! We offer free standard shipping on all orders over $75 (U.S. only). For international orders, shipping costs are calculated at checkout based on your location.
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How can I contact PenaltyBox.com?Email: support@penaltybox.com Phone: 1-800-PENALTY (1-800-736-2589) Live Chat: Available on our website during business hours (9 AM – 5 PM EST, Monday-Friday).
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Do you offer custom or team orders?Absolutely! We love working with teams and groups to create custom apparel. Contact us at teams@penaltybox.com for more information and to get started.
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What is your return policy?We want you to love your PenaltyBox.com gear! If you’re not completely satisfied, you can return unworn, unwashed items with tags attached within 30 days of delivery for a full refund or exchange. Please visit our Returns & Exchanges page for more details.
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How do I process a return or exchange?To initiate a return or exchange, email us at support@penaltybox.com with your order number and reason for return. We’ll provide you with a return authorization and instructions to complete the process.
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Do you support local hockey teams or organizations?Yes! We’re passionate about giving back to the hockey community. If you’re a team or organization looking for sponsorship or support, reach out to us at support@penaltybox.com
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